The Learning Experience Design (LxD) team recently implemented a self-service model to enhance support for Program Managers, Executive Business Partners, Functional Owners, and leaders within the broader Global Enablement organization. Faced with a smaller team and growing demand for high-quality enablement assets, the LxD team reached a point where fully managing all intake requests was no longer feasible.

Leveraging an Engagement Guide I initially developed in 2021, I adapted it into a microsite, starting with a mockup I designed and developed in Adobe Illustrator and then transitioned to the Figma microsite. Partnering with the Okta Brand team, our team received approval to re-create this microsite using Okta’s official webpage UI design and layers. This microsite will be rebuilt to provide a seamless user experience that integrates smoothly with the broader Okta brand, targeted for completion in Q4.

Nandita R., a dedicated UX/UI designer on my team, has led this redesign initiative with enthusiastic initial stakeholder reception.

Additionally, the LxD team built a comprehensive self-service toolkit within our engagement microsite. This toolkit equips stakeholders with standardized processes, templates, and step-by-step guidance, supplemented by weekly office hours for additional support. By enabling stakeholders to produce their own high-quality learning assets, the LxD team can prioritize flagship, high-visibility programs while ensuring the field receives the necessary enablement resources.

The primary objective of this initiative is to create a centralized hub for all Global Sales Enablement LxD resources and information. The introduction of the self-service toolkit will enhance accessibility to vital resources, improve communication, and streamline the overall experience for our internal stakeholders.

Click to view the initial microsite mockup here.

Tools I used to create the microsite:

Figma

Adobe Illustrator