Agent Experience eLearning
11 minutes to confident first use
The challenge
New customers needed a quick, product-true onboarding for the desktop client.
What we built
An 11-minute interactive course in four short sections with knowledge checks. Visuals followed Google Material Design and the product’s green palette.
How it works
Learners get a fast tour of the workflows they use most. Early tests showed a hidden menu slowed progress, so we switched to a clean, always-visible menu.
Impact
Positive feedback and faster time to value at go-live.
My role
Instructional design, UI alignment, and usability improvements based on learner feedback.
Tools I used to create this project:
Figma
Adobe Illustrator
Adobe After Effects
Articulate Storyline
Year
2017
Client
Intradiem